SeatShift

Manual Ticket Delivery

Some tickets purchased through SeatShift require manual delivery by our customer service team. This process is used for events or venues where tickets cannot be automatically transferred through our system — for example, when tickets are personalised, issued as Mobile Transfers, or provided directly from the organiser's account. In these cases, our team will carefully complete the transfer manually to ensure your tickets reach you safely and on time.

Why manual delivery? Certain events use platforms that restrict or delay automatic transfers. In these situations, SeatShift must manually transfer or send your tickets once the transfer window opens or when the PDF download becomes available. Please note:

Some mobile transfer systems only allow transfers shortly before the event.
Personalised tickets may require us to adjust the name or process the transfer directly from our seller's account.
PDF downloads are not always immediately accessible; this depends on the event organiser.

What to expect Once your order is placed, our team will contact you by email with instructions or a confirmation when your tickets have been delivered. We aim to process all manual deliveries as soon as the transfer option becomes available. If you have any concerns about your delivery status, you can always reach out to our support team — we're here to help.

📄 For more details, please see our Delivery Policy for a full explanation of our delivery methods and timelines.

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