Refund Policy
SEATSHIFT B.V. Last updated: September 23, 2025 At SeatShift B.V., we are committed to providing our customers with secure, reliable, and fair access to sold-out events. As we operate within the secondary ticket market, each ticket is unique and time-sensitive. The following policy outlines how we handle refunds and complaints.
1. NO RIGHT TO CANCELLATION OR REFUND All sales made through SeatShift are final and binding. No statutory right of withdrawal applies, as our service involves time-specific events (in accordance with Article 6:230p sub e of the Dutch Civil Code). Refunds will not be issued in the following cases: • You choose not to attend the event
• You are unable to attend for personal reasons
• You place an order by mistake or change your mind If you intend to resell your ticket, we recommend contacting us first so we can assist you if possible.
• You are unable to attend for personal reasons
• You place an order by mistake or change your mind If you intend to resell your ticket, we recommend contacting us first so we can assist you if possible.
2. PROBLEMS ACCESSING THE EVENT If you were unable to enter the event, you must report this to us within 48 hours after the event. Claims submitted after this timeframe will not be accepted. We always require objective evidence, such as: • A scan report
• An official written statement from the organizer or venue staff
• A written confirmation from the ticket system Without verifiable proof, no refund will be issued.
• An official written statement from the organizer or venue staff
• A written confirmation from the ticket system Without verifiable proof, no refund will be issued.
3. ABUSE AND MALICIOUS BEHAVIOR
3A. Malicious use of tickets If it is determined that a customer has attended the event and then used the ticket or its details to file a false claim or complaint in an attempt to harm SeatShift or its sellers, this is considered malicious use. In such cases: • No refund will be granted
• The customer's account may be blocked
• Legal action may be taken
• The customer's account may be blocked
• Legal action may be taken
3B. Abuse of services or intentional harm It is not permitted to use our services or tickets for the purpose of: • Submitting complaints about tickets that were correctly and timely delivered
• Intentionally causing negative consequences for SeatShift or its sellers
• Taking actions aimed at harming SeatShift or its partners In such cases, we reserve the right to: • Fully deny any refund request
• Block the customer's account
• Restrict further access to our services
• Intentionally causing negative consequences for SeatShift or its sellers
• Taking actions aimed at harming SeatShift or its partners In such cases, we reserve the right to: • Fully deny any refund request
• Block the customer's account
• Restrict further access to our services
4. FAILURE TO DELIVER TICKETS In the rare event that we are unable to deliver your ticket(s), we will: • Offer an alternative ticket for the same event and date (if available)
• Offer credit toward a future event
• If no alternative is available, refund the original payment method SeatShift has a strong track record for ticket delivery. Such situations rarely occur.
• Offer credit toward a future event
• If no alternative is available, refund the original payment method SeatShift has a strong track record for ticket delivery. Such situations rarely occur.
5. COMPLAINTS & CONTACT Do you have a complaint or refund request? Please contact us within 48 hours after the event: [email protected]
+31 6 31272749 We assess each request carefully but reserve the right to deny any claim that does not meet this policy or involves abuse.
+31 6 31272749 We assess each request carefully but reserve the right to deny any claim that does not meet this policy or involves abuse.
© SeatShift 2025, Alle rechten voorbehouden.[email protected]SeatShift B.V.Scheggertdijk 547218NB Nederland98062743
